We want you to be 100% satisfied with your purchase.
If for any reason you are not, simply send your item back to SBW in the same condition it was delivered, and SBW would be happy to provide either a full refund of the purchase price or a store credit toward an exchange. Your item may only be returned as long as you have not worn or sized it and complete with all its accessories. All new items may be returned within 14 days of their delivery date.
All items sold by SBW are 100% brand new.
Please note: Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer.
All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered and where applicable still has the original tags, plastics, box, manual and warranty card before a refund is processed. Items determined to have been worn, altered or damaged will be sent back and no refund will be issued. Please allow 15 business days for your return and refund to be processed.
All return costs (shipping) are the responsibility of the buyer.
The buyer must be insured. The product must be returned in full, as packaged.
2 SIMPLE STEPS
Request your Return Authorization Number (RA#) by contacting us at email
Return your unworn item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 14 days of the date it was delivered (or within 14 days for a Certified Pre-Owned item). The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to SBW within 10 days of the date that your RA# is assigned.
Stefano Braga Watches Sàrl
Rue du Nord 47, 2720
Tramelan, Switzerland (CH)
If the package is shipped domestically, please fully inspect the watch before sending the package abroad.
To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in good condition and working properly before wearing it or removing any tags or factory tape.
- If the item is not in good condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
- Once it is worn or sized, or the tags/factory tape has been removed, SBW will not accept the returned item.
In short, Stefano Braga Watches cannot replace or refund an item when:
- The item has been worn
- The tags/factory tape has been removed
- The product has been sized
CANCELING / MODIFYING AN ORDER
If you need to cancel or modify your order for any reason, please contact us immediately at email firstname.lastname@example.org
Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to modify or cancel your order.